Refund policy

Air Charge

 

Returns

We want you to be completely satisfied with your purchase! If you wish to return an item, the following terms apply:

·        Right of Withdrawal: You have a 14-day window from the date of receipt to request a return. The product must be in its original condition, unused, and in its original packaging.

·        How to Initiate a Return: Always contact us at support@ecombros.se before sending any items back. We will provide you with the correct return instructions and the appropriate return address.

·        Return Shipping: The customer is responsible for the cost of return shipping. For your security, we recommend using a trackable shipping service, as we cannot be held responsible for lost return shipments.

·        Exceptions: Hygiene products, custom-made items, and products with broken seals are not eligible for return.

Refund Policy

 

Refunds & Claims

If your item is damaged or does not match the description, we take full responsibility.

·        Damaged or Incorrect Items: If the product is damaged upon arrival, please send a photo or a short video of the defect to support@ecombros.se within 48 hours of receipt. We will then arrange for a free replacement or a full refund.

·        Lost Packages: If your package has not arrived within 45 days of the order date, we consider it lost and will offer a full refund or a reshipment.

·        Refund Process: Once your return or claim is approved, the refund will be processed back to your original payment method (Credit Card, PayPal, etc.) within 5–7 business days.